Corporate Partners

Corporate Spotlight- Armed Forces Bank

Armed Forces Bank has been serving military communities for over 100 years.  The bank is headquartered in Fort Leavenworth, Kansas, where it was originally chartered in 1907 as Army National Bank.  In 1997, as the bank expanded its market and began opening offices on Air Force, Navy, and Marine Corps installations the name was changed to Armed Forces Bank.  Today Armed Forces Bank operates 52 branches on 30 military installations (11 Army, 14 Air Force, 4 Navy, and 1 Marine Corps) in 17 states across the country.  Thirty of these branches are located in the Main Exchange and are open 7 days a week during Exchange business hours. 

Armed Forces Bank specializes in military banking.  Over 95 percent of its customers are military (active duty and retired).  As the on-post/base bank, Armed Forces Bank offers an array of convenient, low-cost, comprehensive banking services.  Customers receive nationally competitive deposit and loan rates and in most cases same-day loan approval. 

Additionally, Armed Forces Bank has developed a service delivery system that transcends geographic boundaries and time zones to provide outstanding customer service worldwide.  Customers can bank by phone, mail, Internet and automated teller machine.  Armed Forces Bank is one of the few banks in the U.S. that has a fully staffed Call Center that offers 24-hour, 7-day-a-week, 365-day-a-year customer support.  The Call Center is located in Leavenworth, Kansas, and is staffed with 143 agents, 7 online banking representatives, 24 lead/supervisors, and 11 support staff.  Customers can call toll-free anytime night or day for assistance and speak directly to an agent.  In 2008, the Call Center handled over 2.4 million customer calls.  A toll-free, 24-hour automated account information line, ATM access through the major ATM networks, free online banking, bill payment and e-statements allow customers to do their banking from virtually anywhere. 

Service members have unique needs, particularly during times of unexpected mobilizations and deployments.  Family members left behind face financial challenges as they struggle to maintain home and family.  Some younger service members lack the experience and fiscal education to successfully manage their finances.  As a result, many are finding themselves in financial situations that are difficult to overcome on their own.  In response, Armed Forces Bank developed a small dollar loan program to help customers get back on track and avoid using payday lenders.  The program, recognized by the Federal Deposit Insurance Corporation (FDIC), includes a savings component.  Once the loan is repaid, the borrower has a savings base in the form of a $250 certificate of deposit.

“It’s about going above and beyond to take care of our customers,” said Don Giles, President and CEO.  “To provide individualized, personal service that meets their needs, no matter where they are located.”

Visit www.afbank.com for more information.